Why Barchester Healthcare?

Welcome to Barchester Healthcare, where we specialise in delivering top quality care to the people living in our well staffed, comfortable, secure and happy homes.

We believe every one of the individuals we support deserves dignity, choice and independence. For us, recognising individuality means listening to what people tell us and ensuring every day is thoroughly enjoyable. Our approach includes jointly written care plans designed to help us learn about personal likes and dislikes as well as helping to set care and rehabilitative goals encouraging independence. We help the people we support keep up community links and welcome those visits from family and friends that can be so important.

Areas of expertise

We offer a wide variety of care options from short- and long-term residential care to nursing services, assisted living as well as registered hospitals and a range of services for adults with severe disabilities or mental health needs.

We constantly strive to provide a consistent and high-quality service. We do this through our staff. We recruit motivated and compassionate people, then develop, manage and invest heavily in their training so that they not only do an excellent job but love their jobs, too. This makes happier homes for the people we support.

What can we do to help?

We’re here to help in any way we can – whether that’s finding you the right support or helping you choose the best care home environment. Use our care home search to find more information on Barchester homes and services in your area, and to contact a care home directly in order to arrange a visit. Alternatively, you can complete our contact form and we’ll be in touch with you as soon as possible.

Why Barchester Healthcare?
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At Barchester, we celebrate life and all that means to the people we support. By recognising and treating each person as an individual, we seek to truly get to know everything that makes them unique, to provide the highest standard of personalised care.

Life in a Barchester care home is about so much more than a high quality of care too. Over 30 years’ experience means we’re committed to making sure every day is enriched, purposeful and fulfilled, and understand that positive dining experiences and luxurious, social environments can make a difference to a person’s overall comfort, happiness and well-being. 

With over 260 care homes across the UK, our passionate and well-trained teams support thousands of residents and families every day. We understand the search for care can be daunting, and with a lot to consider, sometimes it’s difficult to know where to start. Find out how the care team in your local Barchester care home can help you, no matter what stage of your care journey you’re on.

Award-winning care for over 30 years

Our care commitments

Barchester’s Care and Life Enrichment Framework includes seven care commitments that guide everything we do, every single day. This holistic approach to care is underpinned by our well-trained teams to provide care and support that’s tailored to each individual.

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Person-centred care

We see each person as an individual, and want to understand and learn about each and every resident to deliver the best possible care. We will seek to understand their history, their life story, the things they love and the things they don’t. Residents and their families will always be at the centre of our decision making, working alongside our teams and professionals to get the best outcome. It’s our way of thinking, and our way of showing we care.

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Supporting and involving residents and families and friends

We welcome friends and families, and always do our best to work alongside them to deliver the best care. We understand the importance of communication, from a formal meeting to a quick hello, and encourage them to be part of the running of our homes. We welcome ideas and feedback, always seeking to improve and we are always here to listen and help.

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Good nutrition and positive dining experience

We understand that food is vital to the health and well-being of those we support. Our professionally trained chefs are passionate about creating food that is delicious, nutritious and wholesome, that nourishes the body and soul; and they recognise that we are all different. Therefore our menus are tailored to individual residents’ personal taste, and the dining experience is one of choice: sociable and interactive or quiet and contemplative. Whenever and wherever, food and drink is available for you to enjoy. 

Find out more about Barchester’s hospitality services.

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Providing the best living environment

‘Home is where love resides, memories are created, friends always belong, and laughter never ends’ and we strive to make our homes comfortable and inviting and a place that everyone can enjoy visiting. They are a place to make friends, enjoy hobbies and try new things whilst socialising, or find solace with places to be quiet and alone, without being lonely. 

Our bedrooms are designed to enable residents to create a unique and personal environment tailored to them, full of memories and treasured things for comfort and fulfilment. We aim to create an environment that is welcoming and relaxing with easy navigation, and areas inside and out, that give freedom and independence within a safe space, ensuring that residents feel content and fulfilled, and our staff can thrive.

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Facilitating life enrichment

Our people are trained and committed to enriching the lives of all of our residents through stimulating the mind, the body and the soul. Every resident is unique and we support positive well-being through a wide range and choice of events, outings, connections in the community and tailored activities. 

We promote social inclusion through engagement with residents/patients whether in their personal space, or in the heart of the service with others, to ensure everyone receives the support that adds enrichment to their life. 

Find out more about Barchester’s life enrichment programme.

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Attracting and developing the best people

Great care is delivered by great people and a committed, well-trained staff team requires special aptitudes and skills, along with a caring and inclusive view on life. We are committed to ensuring that all of our teams are recruited for their caring attitude, are well trained and supported, to deliver for our residents. We have clear and comprehensive career development pathways, and skills training to ensure everyone can achieve their aspirations and build on their skillset with our support. 

Our foundation is built on amazing people and our focus will always be on attracting, recruiting and retaining the best care givers and support team members, and supporting them to be their best every day.

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Quality assurance and continuous quality improvement

We always strive to deliver on the high standards we set ourselves on behalf of our residents and their families, and we constantly monitor, assess and report against those standards throughout the organisation. 

Transparency is key as we support each other to deliver those standards expected of us, and every home strives to deliver ongoing improvement, reflecting on performance and lessons learned, to get better every day, through our continuous quality improvement culture.

Dark teal
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